Reputation Management is the “influencing and controlling of an individual’s or group’s reputation.” Originally more of a public relations effort, with the growth of the Internet and Social Media, search... read more →
Consumers are increasingly using online platforms such as social media to find and share information on health care providers, with 57 percent of survey respondents saying they’ve used Facebook to... read more →
You’ve just received notification of a new patient review. It’s a negative one. What do you do? Take a deep breath and avoid the impulse to immediately respond to the... read more →
The short answer is yes, TripAdvisor review responses really matter… a LOT. And we’re going to give you a few reasons why you need to be dedicating resources to your... read more →